The tree and the cable are both on the grass verge next to my property. Let us know. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I am a bot, and this action was performed automatically. For more information, please see our In the aftermath of a major storm, be aware of hazards presented by downed power lines. Create an account to follow your favorite communities and start taking part in conversations. Provide your account info and say, Line is down., Dont have AT&T service? Hope this helps you out. I think it may be the original phone line. 70% of power outages are caused by major weather. Warn others to stay away. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. How to Report an Issue Online Visit xfinity.com/xfinityassistant. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. If you have questions about your services, we're here to answer them. X | `>`. Comcast landlines are being used by homes and businesses alike. the chances of Comcast having their act together enough to even . Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. The easement at my back property line has poles with electric and utility lines. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Contact Us | Comcast Business Support Discussion. Thank you for reaching out to our forums community, its great we can connect this way! Can you please send us a Modmail message with your first and last name and full address? Type your message in the text area near the bottom of the window 5. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Report or View Outages; Other Contacts; General, Business, Landlord, . I have a downed line in my front yard. Comcast Xfinity problems in the last 24 hours. A drop-down list appears. I do apologize once again for the delay on our end and sincerely appreciate all your patience! We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Jacksonville, Florida Area. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Please send us a PM with your first and last name, as well as house numbers to your service address. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. It's infuriating. I need someone to come out and fix it. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Call us anytime at. Find an Xfinity Location Check the status and hours of locations near you. Can you direct message us your name and address, please? Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Call us at 800-477-5050. This website wants shut If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Cookie Notice Adding to this post, because the instructions didn't say to wait for a response when using the private message option. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press question mark to learn the rest of the keyboard shortcuts. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. How does cable internet get to your house? Thank you! Your IP: https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Sky News is distributed via an English-language radio news service, and through online channels. A woman in Huntington says she contacted Comcast several times about a line. If youve got a free afternoon, you can run the cable yourself and save some money. Connectivity and managing Your Comcast Business network. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. . However, its critical not to cut into a power line, as you know. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. I really appreciate you being a member of the Comcast Family! Say "No account." Make the report to that person.. I will post again here when/if I receive a reply or action is taken. I suspect it's an old wire). A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. In the top right corner, you'll see a little chat icon near the bell icon. Report an issue Select Chat. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Then it tells me it can help me better if I sign in. Tips in case of an outage What if my power is out? New comments cannot be posted and votes cannot be cast. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Then, call PG&E at 1-800-743-5000. Do what's best for your business. I am a bot, and this action was performed automatically. Reporting this to comcast seems to be a problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The wires at my rental property are on the ground. It's in front of my yard, and it goes across the street. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. How to report a down or damaged CenturyLink line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Question: Does Comcast Hve To Repair A Cut Cable Line. Call 800.288.2020. Then, call PG&E at 1-800-743-5000. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Thank you for reaching out to the Digital Care Team. Our community is your official source on Reddit for help with Xfinity services. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Then it thanks me for signing in. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Companies respond better when others are watching. If you receive overhead electric service, your electric system con- sists of the following: 1. Id give them a ring. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Please help before someone gets hurt. An official employee, such as myself or whoever is first available, will respond. and our Please contact the moderators of this subreddit if you have any questions or concerns. I have called multiple times but I don't have an account so it won't let me through to talk to someone. It's not the power line and I don't think it's the regular cable either because there's no service outage. Select Restart Modem to begin troubleshooting. A drop-down list appears. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. You can report an issue by going to the Xfinity Status Center. Report it as a hazard to your local PD, maybe they have a better contact. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Stay at least 35ft away from any downed wires during cleanup and other activities. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words How to Reach a Real Person at Comcast/Xfinity. Update on June 10, 2021. came out and verified that it isn't live. You can also request a call at a time that fits your schedule. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. A recent storm brought down a tree which took down one of the above ground cables by my house. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I have followed these instructions and sent the private message on 6/1/21. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Hello there! How do I get Comcast to come deal with this? Press question mark to learn the rest of the keyboard shortcuts. Throughout our history, DISH has always put customers first. Welcome to the Xfinity community! https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Sky News is a British free-to-air television news channel and organisation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. See how you can save when you add Comcast Business Mobile or add a new line. We've had a downed wire touching our building for about two months at this point. Hello @user_300363 and thank you! We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. A: Cable and phone wires dont carry current, so its safe to remove them. Archived post. Thanks! How do I report an above ground cable down? If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. How do I know if my home is wired for Comcast? I really appreciate you being a member of the Comcast Family! How do you fix an exposed wire without electrical tape? DO NOT TOUCH downed lines or anything they are touching. Report it online using Xfinity Assistant. My thinking, if I were to do this at my house would be that that 1.) Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. We ask for direct messages because we can't post personal information in public. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. I am a bot, and this action was performed automatically. -You are responsible for the "mast," the . Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! We can assist you with getting a ticket opened to let our amazing local team know. Search accounts based on account number, or chat online. Immediately Call Emergency Services. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) https://corporate.comcast.com/stories/meet-our-digital-care-team. Click Continue. Let us give you a call as soon as an agent is available. Comcast Xfinity Outage Map. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Stay at least 10 feet away from the wire and secure the area to keep others away, too. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Thank you for bringing this issue to our attention. Privacy Policy. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Type a message to let us know what your issue is. Welcome to the Xfinity community! Press Enter to send it. Downed Power Line. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. New comments cannot be posted and votes cannot be cast. 7 years ago. Electric Lines that run from the utility pole to your residence. Should you experience further issues, please create a new post. ASA, ABA, Adherence). Type your message in the text area near the bottom of the window. Please send us a direct message to "Xfinity Support" with your full name and address. We have all the tools to help with your cable line and make sure it gets taken care of. Create an account to follow your favorite communities and start taking part in conversations. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. For immediate assistance, check out the Xfinity Assistant. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. If you are experiencing problems with Comcast Xfinity, please submit a report below. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. If you have questions about your services, we're here to answer them. Privacy Policy. I am extremely frustrated this issue has not been of the upmost importance to your company. Store Locator Status Center Check for outages and troubleshoot your services. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago up. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages A drop-down list appears. A recent storm brought down a tree which took down one of the above ground cables by my house. The ground around your car may be energized. In the 'To' line, type "Xfinity Support" there. Some utility companies mark or paint their lines. Two delivery trucks have had close calls recently. I also appreciate you taking a moment out of your day to reach back out to our team! A tree in my back yard has two large branches resting on the phone/TV cables. Report downed power lines at 713-207-2222. Our community is your official source on Reddit for help with Xfinity services. Sound the horn, roll down your window and call for help. You can contact 811 to get utility lines marked. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Then Call Us. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How to Report an Issue Online Visit xfinity.com/xfinityassistant. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. How do I report down a cable line? It's a hazard to pedestrians and vehicles! .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Thanks! Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Emails sent with an attachment cannot be processed. Report A Downed Line. First Call 9-1-1. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. For immediate assistance, check out the Xfinity Assistant. What to expect: Your complaint will be posted online in a public database. Hi, @user_af7a95. A coaxial cable is capable of carrying current. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. To confirm, are the wires in question still low-hanging by chance? If you smell natural gas or see downed power lines please do NOT use this page. Let us know. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Its important that you dont exit the vehicle unless youre in imminent danger. Include the words "Firewall Investigation" in the subject line. We've had a downed wire touching our building for about two months at this point. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. The tubing will start to shrink almost right away. The channel and its live streaming world news is available . Whenever there is an outage, your first step is to report it via email or twitter. How to report a downed wire if I'm not a customer? If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Asking on behalf of my place of business. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. How do I report a downed telephone line? To qualify for the credit, customers must: 1. Choose the option that best describes your situation. Hello saftek and welcome, I'll bring it to the attention of a board admin, I know that doesn't do you any good now. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Where or how can I report this? You aren't allowed to. I am at a loss. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. If you absolutely need to have it removed, consult with an electrician before doing so. Thanks. When should we expect this to be corrected? Our community is your official source on Reddit for help with Xfinity services. Click the "New message" (pencil and paper) icon, 3. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). ET. 1 6 Don't worry, we'll never do that as it might cut into our profits for the quarter. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. I would like to report down wires in my back yard for the second time. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. We have made changes to keep employees safe so response and call times may be longer than usual. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Youve reached the best place and perfect person to help with virtually all of your account needs! @XfinityThomasChow long does it take for someone to reply? I don't have AT&T, or a landline. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's not the power line and I don't think it's the regular cable either because there's no service outage. Press Enter to send it. For more information, please see our 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. View the Xfinity outage map and find out when an area will be back online. That's not what we want to see! We're sorry that didn't solve your issue. Verizon Business customers. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Thanks! You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Press 0 a lot. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. They have been hanging very low for over a year. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne!
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