At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? Available on a first-come first-serve basis. Otherwise, your groups refund will be adjusted accordingly. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Proper attire is required at the Properties at all times. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. Guests must use designated walkways throughout the Properties. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Resort Guests can park for FREE at DreamMore Resort and take a shuttle to both parks. During storms, re-opening will be based on when the weather has moved away from the park. Proof of rabies and Bordetella are required at check in. Be sure to double-check operating hours before your trip. . As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. Dollywood FAQ: Top 10 Dollywood Questions Answered - Smoky Mountains The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. Tripadvisor performs checks on reviews. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. The daily rental fee provides each dog its own water supply. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. Follow instructions from employees regarding operations and procedures. Pets are not permitted. Regardless of how well you plan, it's still easy to forget something. Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. Any person refusing to comply with security and safety searches will be refused entry to the Property. Rain checks MUST be obtained before leaving the park. Dollywood COVID-19 Reopening Details w/ Photos - Smoky Mountains COVID-19 Policies. Delta Air Lines has updated its policies for workers who get sick with the coronavirus, soon after the Centers for Disease Control and Prevention shortened its recommended isolation . We cannot honor out of state tax exempt forms. Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. 'Mask-optional spaces': Dollywood adjusts some COVID-19 safety Good Question . Season Passesare your best value if visiting more than one time during the season. Payment must be made with an organizational check or credit card. Rain Checks are not available for Season Passholders. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. There are three different levels of TimeSaver H2O. Parents should contact the first available host for assistance if a child is lost. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. DollywoodPlease visit theLost and Found Pageto file a lost item claim. Try out our tool below to find the answers to our most common questions quickly. Coronavirus (COVID-19): Cancellation and refund updates Dollywood Theme Park | Frequently Asked Questions Check refunds may take up to 15 business days. Changes to season passes. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Guests will be screened with a health assessment. Dollywood is granting those on a case by case . In the fall, you might consider weekdays. Visit the link below to learn more about our award-winning festivals and events. Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Be sure to check the schedule prior to your visit for the most recent updates. International Returns. That is a common issue that we have seen. Our operating days and hours vary; please check our Calendar. Yes! By. Through the end of the year, Dollywood will refund tickets for guests who need to cancel or delay their trips because of contracting COVID-19. Space is limited and reservations are highly recommended. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities. From there you can click/tap "View" for your digital ticket pass. You will be sent through a page where you simply tell us how many passes of each type you would like. May 6, 2021. Re: Dollywood refunds. There were also multiple markings on the floor regarding safe distances. For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. About Our Returns Policies. Along with watching the actual ride or attraction, the symbols are posted to help Guests make a more informed decision as to whether or not they wish to participate. At Dollywood, a limited number of ECVs and wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis. Dollywood says it will not ask for proof of vaccination - WKYT Play Safe | Dollywood Parks & Resorts Dollywood is a magical place, but a fair amount of effort can go into planning even a brief visit to this beloved theme park.From dining to strollers, the logistics may seem hopelessly confusing to the uninitiated. Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. Please visit the Account Overview page. Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. Dollywood reopened on Friday for its 36th season . With the exception of the Dollywood Express, no on-ride video or pictures are permitted. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Service animals must be under the control of the owner at all times and should remain on a leash or harness at all times while at the Property. On Feb. 26, StubHub's general counsel was hailing the company's . Smoky Mountain weather is very unpredictable. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Refund requests must be made by Jan. 1, 2023. Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. Please call us at (888) 428-6789 for more information. Use designated walkways throughout the park. Unescorted children will not be admitted to Dollywood. If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. Please see Dollywoods. This allows you to park your RV in our "Permit Parking" lot. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. You can apply your paid one-day admission toward the price of a season pass. Dollywood: Hours, Location, Rides, Prices and Ticket Information Input your details into the refund policy generator below and . . Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. We know that one of the most important aspects of planning a trip to Dollywood is knowing park operating hours and show schedules during your visit. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such as a credit note or voucher will be offered . 1. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Preferred Parking is also available for $30. Ticket prepaid at least 2 weeks in advance will be shipped to you at our expense, upon request. Coronavirus: How to get your money back - Good Housekeeping (There are also "mask-free break zones" but social distancing is still enforced.) Dollywood is pleased to offer a variety of parking options based on our guests' needs. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. 20 Retailers That Have Amended Their Return Policies Due to COVID-19 Returns and refunds are a part of doing business online. These lockers are a one-time fee of $10 for the day. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Dollywood Theme Park. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. Group Frequently Asked Questions | Dollywood Parks & Resorts The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. 11 Changes You'll See at Dollywood in 2020 - Coaster101 Guest should call 1-800-DOLLYWOOD to discuss specific options. Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details). You can access them from the order History module within your account though. For less than the price of another day's admission, your group members can enjoy our park all season long! Have a safe and enjoyable experience while visiting Dollywood and remember the following: We do not have a limited activity ticket. Unfortunately, due to COVID-19, Dollywood was slow to open this year. In the summer, try for Wednesday or Thursday. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. . We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. 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